Frequently Asked Questions
Everything you need to know about shopping with IWM Shop.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
IWM Shop accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to follow your package's progress.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes.
How do I contact customer support?
Our support team is available via the 'Contact Us' page on our website or by emailing [email protected] for a response within 24 hours.